It's your body and you have a right to know. Joint Commission predicted that 80 % of the serious safety events occur due to miscommunications among healthcare professionals. Why Speaking Up Is Critical to Patient Safety: When medical professionals are speaking up about safety concerns, the hospital, clinic, or other healthcare institution are able to detect, correct, and prevent unsafe work practices and complications during patients’ stay.. If you don't understand, ask again. Speak Up Everyone has a role in making health care safe - physicians, health care executives, nurses and technicians. Speaking up is one of the critical behaviors of patient safety that displays an important role for improving quality and patient safety in healthcare. The National Guardian’s Office supports the Freedom to Speak Up Guardians in the NHS, providing leadership, training and advice for Freedom to Speak Up Guardians based across all NHS trusts. The goal of the Speak Up Program is to help you, the patient, become more informed and involved in your healthcare. Speaking up is important for patient safety, but often, health care professionals hesitate to voice concerns. Your health is very important. To ensure that you receive the best care at our hospitals. Photo credit: Getty/kazoka30. Communication problems have long been a source of medical errors, and a new study offers a simple solution for how providers can combat the issue: speak up. High reliability organizations maintain a commitment to safety at all levels, from frontline providers to managers and executives. March 7, 2016. Do not worry about being embarrassed if you don't understand something that your doctor,nurse or other health care professional tells you. A nursing assistant once shared that she overheard a newer nurse scream across the emergency room department and tell a patient to stop yelling or she was going to tie him down! By ‘speaking up,’ we mean raising concerns for the benefit of patient safety and quality of care upon recognizing or becoming aware of a risk or a potential risk. Being able to share the materials with all patients, regardless of age or reading ability, since the infographics are easy-to-read, and animated videos are available as well. Understanding the influencing factors can help to improve speaking-up behaviour and team communication. A study of 1700 healthcare employees revealed that 90% wouldn’t speak up in the face of bad practice (behavior), even in life and death situations. we encourage you to take an active role in your surgical procedure through the Speak Up Program. Jennifer Lenoci-Edwards, RN, director of patient safety at the Institute for Healthcare Improvement, outlined four ways to encourage healthcare workers and hospital staff to speak up about patient safety in a recent IHI Improvement Blog post. Background The concept of safety culture originated outside health care, in studies of high reliability organizations, organizations that consistently minimize adverse events despite carrying out intrinsically complex and hazardous work. For health care organizations and providers, the benefits of using Speak Up include: Having a ready-made resource to give to patients and to help communicate about their care. Speak up if you have questions or concerns. Objectives of this study are 'assessing the effectiveness of speaking up for patient safety', 'identifying … Health care organizations across the country are working to make health care safety a priority. Becker's Hospital Review. Healthcare practitioners are expected to speak up about patient safety concerns to help intercept errors and avoid adverse patient outcomes. And patient safety, but often, health care professionals hesitate to voice concerns your surgical procedure through the Up. 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